Customer Success Manager-Project Manager job in Ukraine

customer success manager

Customer Success Manager serves as a dedicated advocate for the customers of a company, playing a crucial role in ensuring their satisfaction, retention, and overall success.

This role extends far beyond traditional customer support, focusing on building long-term relationships with clients. Understanding their specific needs and objectives.

Customer Success Manager collaborate closely with customers, providing guidance, strategic advice, and support to maximize the value they derive from the company’s products or services. They act as liaisons between the customer and internal teams, gathering feedback, addressing concerns. Proactively identifying opportunities for improvement or additional value delivery.

Their ultimate goal is to foster strong customer relationships that drive mutual success, promoting loyalty and driving business growth through customer satisfaction and advocacy. Skilled Customer Success Managers possess a blend of empathy, excellent communication, problem-solving abilities. A deep understanding of the product or service, ensuring that customers achieve their desired outcomes while continuously enhancing the overall customer experience.

About the job of Customer Success Manager

In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.

RESPONSIBILITIES of Customer Success Manager

  • Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
  • Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
  • Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
  • Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
  • Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
  • Generate new business using existing and potential customer networks in order to identify new

REQUIREMENTS

  • 2+ years customer success or account management experience – Must
  • Experience working for an international SaaS/Web/Tech company – Must
  • Basic technical skills with VoIP Service, SIP trunks, Dialing platform -Big advantage
  • Excellent verbal and written communications skills.
  • Fluent spoken and written English, other languages is a plus!
  • Driven, self-motivated, enthusiastic, and with a bias for action.
  • Strong analytical skills, with the ability to translate data into insights

BENEFITS

  • Great career growth opportunity to develop within the Company
  • Learning culture- We invest greatly in learning and developing professional and personal skills
  • Working in truly international team on truly international and multi-regional projects
  • Hybrid work mode with the office in the heart of Kyiv (close to Arsenalna and Pecherska metro stations)
  • Medical insurance
  • English and Hebrew classes

CommPeak is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) regardless of race, religion, sexual orientation, physical disability or any other status protected by federal, state and local laws.

Hybrid – Full-time  Mid-Senior level

Project manager (non-IT)


A Project Manager in a non-IT setting oversees the planning, execution, and successful completion of various projects within an organization, ensuring that objectives are met on time and within budget.

They serve as the central point of contact, coordinating teams, resources, and timelines to achieve project goals effectively.

These professionals employ strategic planning and leadership skills to break down complex tasks, assign responsibilities, and monitor progress throughout the project lifecycle. Adept at communication and stakeholder management, non-IT Project Managers facilitate collaboration among different departments or external partners, fostering a cohesive working environment.

Their focus lies in optimizing resources, mitigating risks, and maintaining quality standards to deliver successful outcomes. Their ability to adapt, problem-solve, and maintain a holistic view of the project ensures efficiency, customer satisfaction. The overall success of initiatives within diverse industries.

About the job of Project manager (non-IT)

Company Description

Gen.Ukrainian is a non-governmental organization of like-minded people who came together to help Ukrainian children. We create innovative rehabilitation programs, hold psychological rehabilitation camps, conduct scientific research and implement projects on mental health across different industries.

Role Description

This is a full-time Project Manager role with Gen.Ukrainian located in Kyiv, with flexibility for some remote work. The Project Manager will be responsible for ensuring all projects are completed on time, within budget, and to the required quality standards.

Qualifications

  • A Bachelor’s degree in project management, business administration, or a related field
  • Strong project management skills, including experience with project documantation
  • Excellent organizational and planning skills
  • Ability to manage multiple projects simultaneously
  • Strong communication skills in Ukrainian and English, both written and verbal
  • Ability to work collaboratively with internal and external stakeholders
  • Experience in non-profit project management is a plus
  • full time hybrid
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